How we work
Most importantly, we provide a personal service – you deal directly with Roy and Mike, who also carry out the work for you.
There aren’t any formalities to observe with us. Most of our jobs start with an initial chat on the phone or a couple of emails to see if we can help you, to establish your requirements and to ascertain the nature of your case. There’s no commitment at this stage.
We then write/email setting out:
- what we suggest needs doing
- what our fees will be
- our standard terms of business
We don’t have a set fee basis but consider the circumstances and amount of work involved in each case and quote accordingly. This is usually a fixed sum or an hourly rate basis, depending on the nature of the work and your preference.
In many cases we take on, the first step is an initial assessment to ascertain your chances of a successful outcome. Whilst there are few certainties in planning, it helps to have an early indication of the likely outcome so you can decide whether to go ahead with the project. The assessment you get is a realistic one – we don’t believe in over-promising in order to persuade clients to pursue schemes that stand little chance.
An integral part of our work is to advise on the right strategy and tactics for your case – the most obvious or direct route isn’t always the best route. This might mean, for example, preparing the ground in advance or proceeding in small steps to increase the likelihood of success ultimately.
Communication is often the key to a successful assignment and we keep you up to date with progress but are always accessible if you want to contact us. There’s no avoiding the fact that the planning system is complicated and ridden with jargon so we aim to explain everything simply and clearly and are pleased to clarify any points for you.